1.1. Regardless of the manufacturer’s warranty, if the Buyer is an individual within the meaning of the Consumer Protection Act, the Buyer has the right to sue the Seller for non-compliance with the terms of the contract within 2 (two) years from the date of purchase. The Buyer is obliged to submit a claim to the Seller within 2 (two) months from the date of detection of non-compliance of the goods or services with the terms of the contract.
1.2. The Buyer, to whom the non-conforming element was sold or put into operation, may impose one of the following requirements on the Seller:
1.2.1. to correct the discrepancy of the goods or reimburse the costs of eliminating the discrepancy of the goods;
1.2.2. exchange goods for equivalent or equivalent goods that will ensure compliance with the terms of the contract;
1.2.3. terminate the contract and return the amount paid for the goods;
1.2.4. lower the price accordingly.
1.3. Firstly, the Buyer has one of the following requirements for the Seller:
1.3.1. elimination of product mismatch for free;
1.3.2. exchange goods for goods that comply with the terms of the contract.
1.4. If the discrepancy of the goods with the terms of the contract is insignificant and cannot significantly affect the Buyer's ability to use the goods, the Buyer may not require the Seller to terminate the contract and return the amount paid for the goods.
1.5. The Buyer, who was provided with a service that does not comply with the terms of the contract, first of all has the right to demand from the Seller a free correction of the non-compliance of the service provided with the terms of the contract. If this is not possible, the Buyer has the right to ask the service provider to reduce the price of the service or to return the money paid for the service, respectively. When reducing the price or terminating the contract and returning the amount of money paid to the consumer for the service, the Seller takes into account the benefit for the buyer from using the service.
1.6. The right of the buyer to file a claim for non-compliance of the goods or services with the terms of the contract set forth in clauses 1.1, 1.2, 1.3, 1.4. and 1.5 applies to all purchases made through the groundscrews.shop online store.
1.7. In order to submit an application for a product or service that does not meet the terms of the contract, the Buyer is invited to fill out a claim form and submit it to the Seller. A copy of the proof of purchase, accompanied by the original, must be submitted by the Buyer together with a statement of non-compliance of the goods or services.
1.8. The Seller is not responsible for any defects in the goods resulting from normal wear and tear, intentional damage, negligence, inappropriate working conditions, non-observance of the operating instructions, improper use, alteration or repair, if the Buyer independently repairs without the knowledge of the Seller.
1.9. In cases where the product is not suitable for the Buyer in terms of size, color, shape or for other similar reasons, but meets the terms of the contract, the Buyer is not entitled to demand the exchange of goods for another product. As with the exchange of goods, the Buyer cannot demand a refund if the goods are free from defects and damage, but simply do not like or do not need it. This provision does not prejudice the Buyer's legal right to withdraw funds from purchases made through the groundscrews.shop online store.